Return & Refund Policy

At Lumin Peptides, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to assist you. Please review our return and refund guidelines below.

Lumin Peptides accepts returns within 7 days of receiving your order as long as the product remains unopened and unused. To initiate a return or exchange, please contact us at support@luminpeptides.com with your order details, and a team member will guide you through the process.

Return Eligibility

  • Incorrect or Damaged Products – If you receive an incorrect item or your product arrives damaged, we will cover the cost of return shipping.
  • Missing Items – If any items are missing from your order, please contact us within 48 hours so we can investigate and resolve the issue.

Non-Returnable Items

  • Opened or Used Products – For safety and quality reasons, we cannot accept returns of opened, altered, or used items.
  • Temperature-Sensitive Products – Items that require specific storage conditions cannot be returned due to potential degradation or contamination.
  • Final Sale Items – Only regularly priced items are eligible for refunds. Items purchased on sale or clearance are non-refundable.

How to Initiate a Return

  1. Contact Us – Email support@luminpeptides.com within 24 hours of receiving your order.
  2. Provide Details – Include your order number, reason for return, and clear photos of the product and packaging.
  3. Approval Process – Our team will review your request and determine if a return or refund is applicable.
  4. Return Instructions – If approved, we will provide details on how to return the product.

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or denial of your refund.

  • Approved Refunds – If your return is approved, we will process the refund, and a credit will be issued to your original payment method within 1-2 business days.
  • Delayed or Missing Refunds – If you do not see the refund within this timeframe, please:
    • Check your bank account.
    • Contact your credit card company, as processing times may vary.
    • Contact your bank, as there may be additional processing delays.
    • If you still have not received your refund, please reach out to us at support@luminpeptides.com

Exchanges

We only replace items if they arrive defective or damaged. If you need an exchange for the same item, please email us at support@luminpeptides.com.

For any additional questions, please contact us at support@luminpeptides.com.

 

Thank you for choosing Lumin Peptides!